Second line support officer

  • Temporary
  • Walsall

Walsall Council

Temporary role until the end of September

Pay rate – £11.50 – £15.35 PAYE per hour – Negotiable


  • Responsible for the delivery of 2nd line ICT support as a team member of the Service Desk team
  • Ensuring service performance is within established parameters.
  • Providing second line support and overseeing and monitoring handover to third line support.
  • Providing day to day support, guidance and mentoring to all customers within WMBC and other team members.
  • Provide advice, guidance and training to 1st line support to assist in the knowledge and understanding
  • Installation of customer rebuilds, re-location and new equipment both hardware & software

SPECIAL CONDITIONS: Participation in Team Rota to provide a support service between 0745 – 1730

Availability outside normal working patterns as may be reasonably requested

Skills, Knowledge, Ability and Values

Networking and troubleshooting

Cisco telephony would be a bonus

Service desk experience

Active Directory

Field support experience

Understanding of SCCM

Imaging/Building of PCs

Strong understanding of windows 7/10

Strong knowledge of office 13/16, O365 would be a bonus

A full UK driving licence is essential

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