First Line Support Officer

  • Temporary
  • Walsall

Walsall Council

Temporary role until the end of September 19

Pay rate – £10.17 – £11.86 PAYE per hour


  • Providing first line support, advice and guidance to users of ICT throughout the council
  • Overseeing and monitoring handover of incidents to second line support.
  • Ensuring service performance is within established parameters.
  • Mentoring new starters within the Team


  • Understanding of network troubleshooting skills.
  • Service Desk experience.
  • Mobile phone support.
  • Antivirus/Malware.
  • Knowledge of AD.
  • Driving licence desirable though not compulsory.
  • Good knowledge of Windows 7/10.
  • Good knowledge of Office 2013/2016, O365 bonus.

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