Information Officer

Starting Point Recruitment

Our Client Walsall Council are recruiting a talented Information Officer!

Job Title: Information Officer
Hours: 18.5 hours per week (Tuesdays, Wednesdays, Fridays, Alternate Saturdays and 1 Sunday in 4
Start Date: week commencing the 16th September 2019
End/Review Date: 6 months from start
Hourly Rate: £9.84 PAYE per hour


An enhanced Children’s DBS check is required for this role

This service will operate Monday to Sunday, therefore it is essential flexibility is maintained at all times within the team to provide support.


  • Assist in marketing and promoting the service to existing/potential users advising on the choice of library materials to help them expand their reading and support on community engagement matters.
  • Support the Library Site Manager in delivering an effective frontline service
  • Maintain up-to-date quality material/resources to support staff development and to promote a high level of awareness of the library service
  • Actively promote the enjoyment of reading books and of learning to customers, helping them expand their reading and assisting in the choice of library materials.
  • Ensure the excellent presentation of the library and that all information/resources are accurate and up-to-date at all times.
  • Assist in maintaining external accreditation and quality marks; making sure service plans reflect appropriate monitoring, review and planning.
  • Ensure services proactively support internal and external partners


  • Ability to provide information and advice to members of the public, managers and staff from other service areas.
  • Ability to demonstrate excellent communication skills in order to interact and communicate with a wide range of customers in a face to face environment and via the telephone.
  • Able to work accurately and effectively to achieve tight deadlines and targets within set procedures.
  • Demonstrate a calm manner with the ability to deal with difficult situations including persons who may be irate or upset.


  • Track record of, and commitment to, continuous personal and professional development
  • A good standard of English and Maths at GCSE Level or equivalent
  • NVQ Level 2 or equivalent experience


 If this sounds like your dream job, or a role you would happily roll out of bed for click apply!!

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