Information Officer x2

Our client Walsall Council are seeking two hospitable Information Officers

JOB TITLE: Information Officer (Libraries)
LOCATION: Any of the District ‘Hubs’ or Council
SERVICE AREA: Leisure, Culture & Operations
Hourly Rate: £9.84 PAYE per hour

This service will operate Monday to Sunday, therefore it is essential flexibility is maintained at all times within the team to provide support.


  • Assist in marketing and promoting the service to existing/potential users advising on the choice of library materials to help them expand their reading and support on community engagement matters.
  • Support the Library Site Manager in delivering an effective frontline service
  • Maintain up-to-date quality material/resources to support staff development and to promote a high level of awareness of the library service
  • Actively promote the enjoyment of reading books and of learning to customers, helping them expand their reading and assisting in the choice of library materials.
  • Ensure the excellent presentation of the library and that all information/resources are accurate and up-to-date at all times.
  • Assist in maintaining external accreditation and quality marks; making sure service plans reflect appropriate monitoring, review and planning.
  • Ensure services proactively support internal and external partners


  • Ability to provide information and advice to members of the public, managers and staff from other service areas.
  • Ability to demonstrate excellent communication skills in order to interact and communicate with a wide range of customers in a face to face environment and via the telephone.
  • Able to work accurately and effectively to achieve tight deadlines and targets within set procedures.
  • Demonstrate a calm manner with the ability to deal with difficult situations including persons who may be irate or upset.


  • Track record of, and commitment to, continuous personal and professional development
  • A good standard of English and Maths at GCSE Level or equivalent
  • NVQ Level 2 or equivalent experience


 If this sounds like your type of role, click apply!!

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