Asset & Incident Management Officer

  • Temporary
  • Walsall

Starting Point Recruitment

Our client Walsall Council are looking for a Asset & Incident Management Officer.

Salary: £11.08 per hour
Service Area: ICT

Special Conditions:

  • Some overtime maybe required
  • Manual handling and lifting of stock items/deliveries
  • This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers

Main purpose of the job role:

  • Deliver a customer focused Service within the Asset & Incident Management Team (including Stock Control) and the wider Service Desk team.
  • Provide support to users of the service desk and to all other Service Desk team members.
  • Manage customer complaints with regard to the Asset & Incident Management Service, recording issues and ensuring problems are resolved.

Abilities/Skills:

  • Vision and commitment to achieving excellence in service provision
  • Able to evaluate options and advise a sound business resolution based on the ICT Service Catalogue
  • Able to demonstrate leadership qualities and be capable of taking a lead role in initiating and resolving issues
  • Excellent verbal and written communication skills.
  • The ability to communicate verbally with customers and provide advice
  • Able to work as an effective, assertive member of the ICT team.
  • Excellent written communication skills.

Knowledge/Experience:

  • Knowledge of emerging trends in technologies and best practice in local government.
  • Practical experience of operating in an Asset & Incident Management environment on a day to day basis.
  • Knowledge of ITIL Service Desk.
  • To be knowledgeable & Computer literate (Word, Excel, Windows, General Ledger etc) and to be aware of how ICT systems can be used to maximise support and streamline processes.
  • Experience of working in an ICT Asset & Incident Management environment
  • Experience of working in an ITIL Framework environment

Qualification:

  • Qualified by experience within a Software Asset Management and asset & incident management environment

If this sounds like your kind of role hit the apply button below!

 

CV DEADLINE MONDAY 19TH AUGUST 2019!

To apply for this job email your details to enquiries@spr-online.co.uk.