Asset & Incident Management Officer

  • Temporary
  • Walsall

Starting Point Recruitment

Our client Walsall Council are looking for a Asset & Incident Management Officer.

Salary: £11.08 per hour
Service Area: ICT

Special Conditions:

  • Some overtime maybe required
  • Manual handling and lifting of stock items/deliveries
  • This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers

Main purpose of the job role:

  • Deliver a customer focused Service within the Asset & Incident Management Team (including Stock Control) and the wider Service Desk team.
  • Provide support to users of the service desk and to all other Service Desk team members.
  • Manage customer complaints with regard to the Asset & Incident Management Service, recording issues and ensuring problems are resolved.


  • Vision and commitment to achieving excellence in service provision
  • Able to evaluate options and advise a sound business resolution based on the ICT Service Catalogue
  • Able to demonstrate leadership qualities and be capable of taking a lead role in initiating and resolving issues
  • Excellent verbal and written communication skills.
  • The ability to communicate verbally with customers and provide advice
  • Able to work as an effective, assertive member of the ICT team.
  • Excellent written communication skills.


  • Knowledge of emerging trends in technologies and best practice in local government.
  • Practical experience of operating in an Asset & Incident Management environment on a day to day basis.
  • Knowledge of ITIL Service Desk.
  • To be knowledgeable & Computer literate (Word, Excel, Windows, General Ledger etc) and to be aware of how ICT systems can be used to maximise support and streamline processes.
  • Experience of working in an ICT Asset & Incident Management environment
  • Experience of working in an ITIL Framework environment


  • Qualified by experience within a Software Asset Management and asset & incident management environment

If this sounds like your kind of role hit the apply button below!



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